Maier Blackburn LLP is committed to providing high-quality legal services to its clients. When something goes wrong, we need you to tell us about it.

If you have any problem with our service, the level of our fees, or with the way in which we have dealt with a matter, please contact the lawyer dealing with the matter in the first instance by telephone, e-mail or by post. We will then formally acknowledge your complaint and send you a copy of our Complaints Handling Procedure. Thereafter, we will investigate your complaint carefully and promptly and contact you when we have done so.

If for any reason we are unable to resolve your complaint, you may contact the office of the Legal Ombudsman (PO Box 15870, Birmingham B30 9EB, UK; Tel: 0300 555 0333; E-mail: enquiries@legalombudsman.org.uk), which deals with complaints against lawyers registered in England and Wales.

The time limit for referral of complaints to the Legal Ombudsman is normally 6 months from our final response to your complaint, and one year from when you realised there was a concern. See www.legalombudsman.org.uk for further information.

If your complaint is about your bill, you may also apply to the court for an assessment of the bill under Part III of the Solicitors' Act 1974. However, if all or part of a bill remains unpaid, we may be entitled to charge interest